1. Introduction
Welcome to Silkrent (hereinafter "Silkrent," "we," "us," or "our"), a car rental platform accessible at Silkrent.ge. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our platform. By accessing or using Silkrent, you agree to the practices described in this policy.
2. User Types and Data Collection
Silkrent serves three distinct user types: Car Renter Companies, Car Dealers (Individuals), and Renters (Customers). The data we collect varies based on the user type:
Car Renter Companies:
- Company Name
- Company Logo
- LLC Name
- Identification Number
- Bank IBAN
- Contact Information (Phone, Email, Address)
- Subscription Plan (Company Standard, Premium, Partner)
- Car Listing Details (Make, Model, Year, Price, Availability, Optional Services)
- Order History and Transaction Data
Car Dealers (Individuals):
- Contact Information (Phone, Email)
- Car Listing Details (Make, Model, Year, Price, Availability)
- Payment Information for Listing Fees
Renters (Customers):
- Contact Information (Phone, Email)
- Rental Preferences (Dates, Location, Car Type)
- Delivery Options (if applicable)
- Payment Confirmation Details (Transaction Status)
3. Use of Information
- To facilitate car rentals and manage bookings.
- To process payments and subscriptions.
- To provide customer support and respond to inquiries.
- To improve our platform and user experience.
- To communicate with users about updates, promotions, and important notices.
- To ensure platform security and prevent fraud.
- To comply with legal obligations.
- To provide analytics of platform usage.
4. Cookies and Tracking Technologies
- Analyze website traffic and usage patterns.
- Personalize user experience and preferences.
- Improve our services and marketing efforts.
- Track user sessions.
You can manage your cookie preferences through your browser settings.
5. Payment Handling
- All payments are processed through Bank of Georgia (BOG).
- We do not store or have access to your credit card details.
- Payment transactions occur on BOG's secure payment page.
- We receive transaction status updates from BOG to confirm payment completion.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Company data is retained as long as the company’s subscription is active, and for a reasonable time after for legal or accounting purposes.
- Dealer data is retained for a reasonable time after the listed car is removed.
- Renter data is retained for a reasonable time after the rental process is complete, for customer support and legal purposes.
7. Data Security
- Secure server infrastructure.
- Encryption of sensitive data during transmission.
- Regular security assessments and updates.
- Limiting access to personal information to authorized personnel.
8. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
9. User Responsibilities
- Users are responsible for providing accurate and up-to-date information.
- If misinformation is reported and verified, we reserve the right to remove it.
- Users are responsible for maintaining the confidentiality of their account credentials.
10. Dispute Resolution
For any issues or disputes, please contact us at info@silkrent.com. We will make reasonable efforts to resolve your concerns promptly.
11. Age Restrictions
Silkrent is intended for users of legal age. By using our platform, you confirm that you are of legal age in your jurisdiction.
12. Legal Compliance
We comply with all applicable laws and regulations regarding data privacy and protection, including the laws of Georgia.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our platform or by other means of communication. Your continued use of Silkrent after any changes constitutes your acceptance of the revised policy.
14. Contact Us
Email: info@silkrent.com
Georgia, Tbilisi Tsereteli Avenue 116
